Top 10 FAQs
Top 10 FAQs
How do I open a Live Trading Account?
Applying for a CI Europe account is quick and easy. The online application takes less than 5 minutes to complete and can be accessed using the following link: Open a live trading account.
How can I open an additional account?
You may request another one by sending an email to newaccounts@cieurope.eu. You can open up to a maximum of five accounts.
How do I open a Demo Trading Account?
You can register for a CI Europe demo account quickly and easily via our website: Open demo account
Why has my demo account stopped working?
If there is no activity on your Demo Accounts for 60 days, your Demo account will expire. You will then be required to open a new demo account.
How do I deposit/withdraw funds?
Clients of CI Europe can make bank transfers to fund their accounts.
Beneficiary: JFD Group LTD
IBAN: CY29 0180 0003 0000 2001 0044 3340
SWIFT/BIC: ERBKCY2N
Bank: EUROBANK CYPRUS LTD, 6 SPYROU KYPRIANOU STREET, GERMASOGEIA, 4040 LIMASSOL
Ref: Please Specify your CI Europe account number and your name
Deposits and withdrawals cannot be made to/from third party accounts.
To deposit or withdraw funds, please go to our secure Client Portal
I have provided my documentation, how long until my account is opened?
Once we have received suitable account opening documents, your account should normally be approved within 24 hours.
I can’t log onto my account/I have forgotten my password.
To reset your password at any time please click this link. If this does not work, please contact a member of our Client Services Team by emailing support@cieurope.eu.
Can I transfer funds between two accounts?
Yes, you may transfer funds between your trading accounts. Please email support@cieurope.eu with your instruction including direction and amount to be credited/debited from one account to another.
How can I change my personal details?
To change your address, name or other personal details please email newaccounts@cieurope.eu. Please note that you will be required to provide evidence to facilitate your request.
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Capital Index FAQsStart trading in 3 easy steps
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